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 Julkaisujen tiedon ikoni

Service quality assessment at Oulu University Library

Vertaisarvioitu
Kytömäki Päivi
Transactions of the National Library of Estonia, B2009 Julkaisujen tiedon ikoni

Core Service Capabilities of a Product Manufacturing Company

Vertaisarvioitu
Huikkola Tuomas; Marko Kohtamäki
Advances in Service Quality, Innovation and Excellence2011 Julkaisujen tiedon ikoni

Linking service quality to B2B service repurchase intentions the role of functional service quality

Zou, Wenting; Brax, Saara; Vuori, Mervi; Rajala, Risto; Tanskanen, Kari; Viitamo, Esa
Annual Industrial Marketing and Purchasing Group Conference2016 Julkaisujen tiedon ikoni

Service quality in outsourced facility maintenance services

Vertaisarvioitu
Rasila, Heidi; Gersberg, Nils
Journal of Corporate Real Estate2007 Julkaisujen tiedon ikoni

A Customer Ecosystem Perspective on Service.

Vertaisarvioitu
Voima, Päivi; Heinonen, Kristina; Strandvik, Tore; Mickelsson, Karl-Jacob; Arantola-Hattab, Leena Jo...
The Center for Hospitality Research, School of Hotel Administration, Cornell University2011 Julkaisujen tiedon ikoni

Quality in open data based digital service ecosystem: Dissertation

Avoin saatavuus
Immonen, Anne
VTT Science2017 Julkaisujen tiedon ikoni

Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

Vertaisarvioitu
DOI
10.1108/09604521011092857
Juga Jari, Juntunen Jouni and Grant David B.
Managing Service Quality2010 Julkaisujen tiedon ikoni

Introducing the concept of blind spot into service research to better understand relationship behaviors.

Vertaisarvioitu
Wägar, Karolina; Ravald, Annika; Inger, Roos; Edvardsson, Bo
The Center for Hospitality Research, School of Hotel Administration, Cornell University2011 Julkaisujen tiedon ikoni

Evaluating Service Quality and Service Value in Manufacturer-Distributor Settings A Systems Approach

Vertaisarvioitu
DOI
10.1080/1051712X.2021.1893032
Kivijärvi, Hannu; Virta, Aleksi
Journal of Business-to-Business Marketing2021 Julkaisujen tiedon ikoni

Using Service Stories to Trace the Customer's Logic.

Vertaisarvioitu
Nyman, Henrich; Mickelsson, Karl-Jacob; Strandvik, Tore
The Center for Hospitality Research, School of Hotel Administration, Cornell University2011

Service quality assessment at Oulu University Library

Vertaisarvioitu
2009

Core Service Capabilities of a Product Manufacturing Company

Vertaisarvioitu
2011

Linking service quality to B2B service repurchase intentions the role of functional service quality

2016

Service quality in outsourced facility maintenance services

Vertaisarvioitu
2007

A Customer Ecosystem Perspective on Service.

Vertaisarvioitu
2011

Quality in open data based digital service ecosystem: Dissertation

Avoin saatavuus
2017

Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

Vertaisarvioitu
DOI
10.1108/09604521011092857
2010

Introducing the concept of blind spot into service research to better understand relationship behaviors.

Vertaisarvioitu
2011

Evaluating Service Quality and Service Value in Manufacturer-Distributor Settings A Systems Approach

Vertaisarvioitu
DOI
10.1080/1051712X.2021.1893032
2021

Using Service Stories to Trace the Customer's Logic.

Vertaisarvioitu
2011